My provider assigned me an educational video. Log into MyCare and from the Your Menu icon on the top left of the page, enter Personal Information in the Search box or select Personal Information from the Account Settings section of the menu. I was logged out of MyCare, what happened? The e-mail notifications tell you to check MyCare and never contain any personal health information. CONTACT YOUR MEDICAL CENTER IF THE SITUATION REQUIRES IMMEDIATE ATTENTION OR DIAL 911 IF IT IS AN EMERGENCY. Call (585) 922-1234 or email mycare@rochesterregional.org. Patients will be issued a MyCare activation code during their clinic visit, emergency room visit or hospital admission. No need to call our offices—if eligible, you may receive a call soon from one of our team members. After three (3) invalid attempts to reset your password, your account will be locked. All rights reserved. Once you watch the videos to the end, you will stop receiving reminder messages. If emailing, please be sure to include your full name, home address and date of birth. A few days before a scheduled appointment, you can save time by verifying and updating demographics, medications, allergies and current health issues using the eCheck-in tool in MyCare. Is my video visit with the provider secure? How can I save time checking in at the clinic? Access trusted health information resources. If either of these are true and you still do not see your provider's name, please contact the MyCare Patient Support Team by emailing mycare@rochesterregional.org or calling (585) 922-1234. You will only be charged the amount you authorized when you checked in for your video visit. Why don't I see a balance that has been sent to Collections? At the top of that page, click “Include Hospital Results”. 2021 Rochester Regional Health. No. Both provider and patient will need to reconnect to video appointment/visit. FAQs – MyCare – Login Page – Rochester Regional Health What is it Find the location that's most convenient for you! A Behavioral Health guarantor is the account type used for behavioral health visits. Being the guarantor does not mean you automatically have proxy access to the patient’s medical record through MyCare. Forgot Password? | Facebook Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, and beyond. Can I use the MyCare website version for video appointment/visit? Unlike conventional e-mail, all MyCare messaging is done while you are securely logged on to our website. Patient can navigate to open apps to re-open video visit. With MyCare you can Access your test results, request prescription renewals, schedule appointments, communicate with your providers, and much more. Open the message and click on the web hyperlink after the URL: which will direct you to the Emmi Solutions website. Your MyCare information comes directly from your electronic medical record at Rochester Regional Health. If you have any questions, please contact customer service at (585) 922-1234 or mycare@rochesterregional.org. Rochester Regional Health is holding vital clinics for eligible individuals in the community in partnership with the Finger Lakes COVID-19 Vaccine Task Force and other regional organizations Who do I contact if I have further questions? Go to the Billing tab and click on Insurance Summary. It's an easy-to-use patient platform with 24/7 access online or through our mobile app. From the Allergies, Medications or Current Health Issues pages found under the My Medical Record tab, click on the plus sign (+) to request an addition and click the minus sign (-) to request removal of an item from your list. Per this development, we'll soon be contacting patients who are 75 years or older via phone or MyCare to arrange scheduling as vaccine supply allows. Download the MyCare App to put your health information in the palm of your hand. Pay all of your medical bills in one place with InstaMed and create a digital wallet. • If patient clicks out of MyChart Mobile App (i.e. You may also use the MyChart mobile app for iOS and Android. Each person controls his/her password, and the account cannot be accessed without that password. You will be prompted to answer a series of questions to help us verify your identity. There is not a hold placed on your credit card during this time. You will generally receive an answer within 3 business days. You can also click the send us a customer service request hyperlink located on any billing screen or call (585) 922-1900. From the patient appointment list, click upcoming appointment with green video icon. You will receive the error message "Please Upgrade Your Browser" if you are attempting to access MyCare with an outdated internet browser that is no longer supported. Yes you can. With MyCare, you can use the Internet to: MyCare is a free service offered to our patients. chartercare employee email How do I access an After Visit Summary from a past visit? Can my spouse and I share one MyCare account? So if MyCare showed $80.00 and after your claim was processed through insurance it turns out you owe $90.00, your card will still only be charged $80.00. Rochester Regional Health is piloting video appointments with a small group of providers and patients for conditions such as, Depression, CHF, Hypertension, Lung Cancer and Diabetes. For instance if you are using Internet Explorer version 10 or earlier, you will need to upgrade your browser or switch to a different web browser. All Rochester Regional Health Immediate Cares and drive-thru evaluation sites are experiencing extremely high volume and wait times due to widespread increases in COVID-19 infections. You may receive reminder messages to view your educational videos if you have not yet started to view them or if you have not viewed them all the way through. Why am I seeing "Please Update Your Browser" error message? At time of appointment, open MyChart Mobile App and go to Appointment icon. If you were not issued an activation code, you may request one by clicking the Request an Activation Code button on the MyCare login page, calling the MyCare Patient Support Team at (585) 922-1234 or emailing mycare@rochesterregional.org. You can then access your MyCare account through a smartphone, computer or tablet. We aim to protect your privacy and security of your information. At Rochester Regional Health, we believe the best care begins with quality that is driven by a … Why don't I see any information under the Billing Account Summary section? The code will expire after you have used it or after 120 days. They let you know when you have a new message, new test result, or new after visit summary. You will need to view the assigned materials to the end. Learn how to plan your visit or hospital stay, pay your bill, contact us, and more information about visiting any of our facilities. We will not share your e-mail address with anyone outside Rochester Regional Health. Please include your full name, home address and date of birth in your email. The MyCare app provides a safe and convenient way to communicate with health... See more of Rochester Regional Health on Facebook Please try using a different web browser available on your PC. You may click the Request an Activation Code button on the MyCare login page, call our MyCare Patient Support Team at (585) 922-1234 or send an email to mycare@rochesterregional.org. Call (585) 922-1234 or email mycare@rochesterregional.org MyCare … For Well-child checks, Physicals and GYN Annual visits please contact your office to schedule an in-person appointment. • Mac: OS X 10.6 or higher (Not compatible with Safari for Mac OS X High Sierra version 10.13 or higher), • System: Core 2 Duo 2GHz; 2 GB RAM; 40 MB free disk space, • Smartphone or tablet: iOS: 10.0 and higher, Android OS 5.0 and higher, • Functioning built-in video camera connected to device, • Network Connectivity: Wi-Fi (recommended) or Cellular, • MyChart Mobile App (most updated version) & active MyCare account. RRH Video Visits are part of our Telemedicine program to bring accessible and reliable care to you. MyCare Activation Code Enter your Activation Code as it appears on your enrollment letter (your code is not case sensitive). How do I view the educational video that was assigned to me? What is the difference between a video visit and MyCare messaging? Speak with your provider to find out if they are participating in this program. If you aren't currently signed up for MyCare, you will need to set up your MyCare account with your information and a personal activation code that you may have already received. BEGINNING THIS WEEK: COVID-19 vaccine clinics for Rochester Regional Health patients age 75+. It enables you to securely use the Internet to help manage and receive information about your health. Access to information is controlled through secure activation codes, personal ID's, and passwords. or Forgot Password? • If patient navigates away from MyChart Mobile App (i.e. MyChart® licensed from Epic Systems Corporation, © 1999 - 2020. Search our services and programs offered by our experts at our hundreds of locations throughout Western New York and the Finger Lakes region. What conditions can be treated through virtual care? Patients must have an iOS or Android device with the MyChart Mobile App downloaded, an active MyChart account, and have an established relationship with a doctor offering video appointment/visit. You will be prompted to enter your date of birth to confirm your identity. AT&T, Verizon, T-Mobile, Sprint, MetroPCS) are not responsible or liable for undelivered or delayed messages. If my allergies, medications or current health issues are not correct, what should I do? You can also visit our website at Rochesterregional.org and select Patients & Visitor / Billing & Insurance / Financial Assistance for more information regarding our financial assistance policy. A Dental guarantor is the account type used for dental visits. You will then be left with a $10.00 balance. The MyCare app helps you conveniently manage care for yourself and your family members. It is not used as a means to obtain diagnosis or treatment. When initiating video visit the front/”selfie” camera will be used. I have a high deductible plan and am being asked to pay $80.00. Please contact the Billing Customer Service Department at (585) 922-1900 for any questions on these types of accounts. Your payment will be applied to your account as soon as you click Submit Payment on the Account Payment screen. Rochester Regional Health and its suppliers meet all requirements of the HIPAA and HITECH regulations which protect personally health information, such as patient records. • If mobile device runs out of charge/power you will have to re-connect to MyChart mobile app using another device or by plugging in device. If you would like to electronically request changes to your medications, allergies or current health issues, you can click on the minus sign (-) or plus sign (+) next to the item on each of these pages found under the My Medical Record tab. I am receiving messages reminding me that I have educational videos to view. Can I receive text message alerts on my phone? Please note that MYCARE SHOULD NOT BE USED FOR URGENT MEDICAL CONCERNS. To learn more about the video visit experience, click on the links below. If you continue to experience an automatic log out issue, you may contact our MyCare Patient Support Team by sending an email to mycare@rochesterregional.org or calling (585) 922-1234. Send a message to our Billing Customer Service Department by going to the Ask Customer Service link under the Message Center tab and selecting Billing Inquiry in the Regarding drop down box. For the best experience when connecting via the MyCare website, use Internet Explorer, Firefox or Safari. Video Visit is a scheduled appointment with a provider where the patient does NOT need to come to an office to see the provider in person. When provider disconnects, patient is prompted to end/leave the appointment. Each person will have his/her own unique username and password that should not be shared with others. If you haven't been given a personalized code you can request one, and then continue with creating your account. Your health information is reviewed and updated in your electronic medical record each visit. With very limited exceptions, results will be posted for review within MyCare immediately after finalization. From the MyCare website or mobile app, after five (5) invalid attempts to sign in, you will be prompted to reset your password. When can I see my test results in MyCare? If you already have a Rochester Regional Health MyCare account, you are ready to begin. Yes, Health Spending Accounts and Flexible Spending Accounts may be used. Being the guarantor means you are the responsible party for any outstanding balances, the person a bill or statement is addressed to. For questions or assistance, call (585) 922-1234 or email mycare@rochesterregional.org with your full name, date of birth, address and phone number. Our leading medical education and research are at the forefront of healthcare innovation. MyCare is owned and operated by Rochester Regional Health and is fully compliant with federal and state laws pertaining to your privacy. Balances sent to Collections are not viewable in MyCare. You may also contact your provider's office for a new activation code and a new code will be sent via U.S. Once your account has been locked, you will need to contact the MyCare Patient Support Team at (585)922-1234 or mycare@rochesterregional.org to regain access. Securely connect with all your medical providers, and manage important health information with MyCare. Once contacted, you'll be given Available on both the Google Play Store and the Apple App Store. Please log in 15 minutes before your start time to begin the eCheck-in and hardware testing process. Why is my e-mail required? It is not until this time that you owe a balance and your card gets charged. You can find the Research Studies page under the My Medical Record tab where studies in which you are enrolled or have completed are listed. MyCare Username Password Forgot Username? To avoid locking your MyCare account because of too many invalid log in attempts, you can recover log on information using the Forgot Username? You may have forgotten your questions at your last appointment. If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact your MyCare help desk by sending an email to MyCare@rochesterregional.org or call (585) 922-1234 to help you regain access to your MyCare account. To view your visit note, click the Visits icon at the top of the page. This is called proxy access and allows a parent, guardian, spouse or adult family member to log into his/her personal MyCare account, and then connect to information regarding the family member. MyCare Patient Portal | Rochester Regional Health Details: Securely connect with all your medical providers, and manage important health information with MyCare. A guarantor is the person listed in Rochester Regional Health records as financially responsible for a patient. What if my balance is less? • If patient gets disconnected from video call during the visit they should return to this screen to re-enter the video call. A minor (under 18) most likely has a parent or legal guardian listed as his guarantor. I am having trouble accessing my educational videos or I would like to stop receiving reminder messages, who can I contact for assistance? You may click the Request an Activation Code button on the MyCare login page, call our MyCare Patient Support Team at (585) 922-1234 or send an email to mycare@rochesterregional.org. Because your credit card is not charged until after it is processed through your insurance carrier, only the total due will be charged to your credit card. Some tests take hours to process, while others take days. You may click the "Forgot Password" link on the login page to reset your password online. MyCare offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. A Personal/Family guarantor is the account type used for regular medical visits. Pay online with the InstaMed Patient Portal, a simple and secure way to pay any healthcare provider. While logged into MyCare, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyCare. This may be the reason your test has not yet posted to MyCare. How does my credit card get charged for video visits? Health Details: MyCARE Info is your free, secure, and easy way to access your health care information online.All of the information in your MyCARE Info Patient Portal comes from your CharterCARE Health Partners’ Electronic Health Record. What if I cannot afford to pay for all or part of my bill? Please ensure that you have a camera connected to the desktop personal computer and test connectivity to ensure that you have the required web plugin (Vidyo). Why can't I see my child's billing account information? You can request MyCare notification alerts to be sent to your phone as text messages, Carriers (e.g. the provider will lose video only and audio will be maintained until patient closes or clears notification and navigates back to MyChart. If you do not see your notes, please contact your provider's office. If you have an e-mail address on file then your MyCare Username will be sent to your e-mail account. You will only see guarantor accounts listed in the Billing Account Summary section when there is an outstanding insurance or self-pay balance on an account. COVID-19 Updates: Learn the latest on coronavirus in our community. Why can't I see my test results from when I was admitted into the hospital? I have proxy access to a patient but I am not the guarantor - can I view and pay that bill when logged into my MyCare account? It's an easy-to-use patient platform with 24/7 access online or through our mobile app. MyCare offers patients personalized and secure on-line access to portions of their medical records. There are four different types of guarantor accounts that you may see in MyCare – Personal/Family (RRH), Personal/Family (WNY), Dental, and Behavioral Health. MyCare Patient Portal Patient Polices & Forms Our Story Back Our Story Our mission centers on a commitment to innovation, advocating for better care, and an abiding dedication to caring for our community. How do I find it? Your best choice is to contact them via MyCare messaging during normal business hours. Your provider will review these changes at your next visit. A guarantor can be the patient or another person. Find the residency program, fellowship, or training program that's right for you, or explore our research and clinic trials. Mycare Chartercare Org Health - healthgolds.com Health Details: MyCare Patient Portal - rwmc.org. I am the guarantor for a patient - why can't I see his/her patient tab? This code will enable you to log in and create your own user ID and password. You are able to see most lab and imaging results performed at any of our hospitals, emergency departments and facilities. Rochester Regional Health offers financial assistance for our uninsured and our insured patients who need help paying deductibles, copays, and/or coinsurance amounts. MyCare messaging is used to ask common, non-urgent questions such as advice about common illnesses, visit follow-up clarifications, test result follow-up, medication dosage clarifications, or whether an appointment is needed for some other reason. Please note that MYCARE SHOULD NOT BE USED FOR URGENT MEDICAL CONCERNS. If you do not have other browsers installed, you may need to download any one of the following web browsers for free: Mozilla Firefox or Google Chrome. Most adults (over 18) are their own guarantor. What are the technology requirements for video appointment/visit? Error: Please enable JavaScript in your browser before using this site. Complete a Proxy Access Request Form and return it to the family member's Rochester Regional Health provider's office to request access to this convenient service. Communicate electronically and securely with your medical care team. When there is an outstanding balance that is not covered by insurance, the bill is sent to the guarantor. Proxy access is having access to another patient’s medical record through MyCare when logged into your own account. What is the difference between being a guarantor and being a proxy? We have teamed up with Emmi Solutions to provide a series of free, online programs that walk you through important information about a health topic, condition or procedure. Sign up now Pay As Guest Having trouble logging in or have a question? From there you can edit, add, and remove insurance information. Your credit card will not be charged until the claim for your video visit is processed through your insurance carrier. Indicates a required field First, we need to collect some information about the patient. When you log into MyCare the first time, you will then be asked to create your own unique MyCare ID and password. Video visits are currently available for patients with Excellus BlueCross BlueShield health insurance only. If you're new to MyCare and have not received an enrollment letter from us, you can request an activation code here. These visits will occur at a scheduled time with patients who have an active MyCare account. The MyCare app helps you conveniently manage care for yourself and your family members. Video visits offer an opportunity to receive the same high quality healthcare expertise with added convenience, eliminating need to travel. Rochester Regional Health’s compliance to the standards ensure that your use of Video Visit is secure. Ask your Rochester Regional Health provider to correct any inaccurate information at your next clinic visit. All telemedicine appointments are standard medical visits. I have a high deductible plan and am being asked to pay $80.00. Your e-mail address is securely stored in your electronic medical record. You may contact the MyCare Patient Support Team by e-mailing us at mycare@rochesterregional.org or calling (585) 922-1234. New User? Why am I getting these? Some results we cannot place in MyCare at the current time. Click the Update Information button located on the Appointment Details page and follow the step by step instructions. Due to the sensitive nature of medical information, each adult must establish his/her own MyCare account. Please note, be aware of your environment as you initiate video call for your own privacy (personal health care information will be shared during this visit). These online programs  can help you prepare for an upcoming procedure or manage your chronic condition.You may have questions that you think are not relevant. Why does my doctor's name not appear on the Ask A Medical Question screen? You need access to a computer or tablet connected to the Internet and an up-to-date browser (such as Google Chrome, Internet Explorer or Mozilla Firefox) for initial MyCare activation. We recommend that you log out of your MyCare session if you need to leave your computer for even a short period of time. Details: MyCare offers personalized and secure online access to portions of your medical records 24/7. If you'd like to talk with us about financial assistance options, please contact the Billing Customer Service Department at (585) 922-1900. Click on the green [Begin Visit] button at the bottom on the appointment. low battery, appointment reminders, etc.) Yes, you can use the web version of MyCare. If emailing, please be sure to include When you select the past visit, the After Visit Summary is visible on the first tab. What if my balance is more? My activation code does not work, what should I do? View Current Guidelines Here Keeping you safe when you’re here We’ve taken many steps to prevent the spread of COVID-19, and to ensure your health and safety when you visit us. Now more than ever it’s important to stay connected with your doctor. No, your activation code is not your MyCare ID or password. MyCare can be accessed using a variety of browsers including Internet Explorer, Firefox, Google Chrome, Safari and many others. Postal Mail or to your email address. Have a healthcare bill? You will use this code only once to log into MyCare for the first time. MyCARE will enable patients to manage their own appointments and view appointment letters online.You will be able to view your appointments via your… 4.